Legal
Privacy Policy
Last updated: September 27, 2021
What does this Privacy Policy Cover?
Samman Creative respects your privacy and is committed to protecting your Personal Data. This Privacy Policy describes how we look after your personal data when you visit our website and/or use our mobile app (together referred to as the "website" or "site").
We want to be transparent with you. This Privacy Policy is designed to describe: who we are and how to contact us; your rights relating to your Personal Data; marketing communications preferences; what Personal Data we collect; how we use your Personal Data and why; what happens when you do not provide necessary Personal Data; Personal Data from Third Party Sources; how we use cookies and other tracking technologies; who we share your Personal Data with; how we keep your Personal Data secure; how long we store your Personal Data; our policy on children; and third party links.
This Policy is intended to meet our duties of Transparency under the "General Data Protection Regulation" or "GDPR". We will post any modifications or changes to this Privacy Policy on this page, unless we specifically notify you otherwise.
Who we are and how to contact us
Who we are. StreetHub Ltd, an English limited company trading under the name "Samman Creative", is the Controller of your Personal Data (referred to in this Privacy Policy as either "Samman Creative", "we", "us" or "our").
Our address is: 229 Shoreditch High St, London E1 6PJ, United Kingdom.
How to contact us. You can contact us directly with any privacy-related queries or complaints by submitting a query.
Your rights relating to your Personal Data
Under certain circumstances, by law you have the right to:
- Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it.
- Object to processing of your Personal Data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format.
How to exercise your rights: If you want to exercise any of the rights described above, please contact us by submitting a query.
Typically, you will not have to pay a fee to access your Personal Data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Complaints: If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us here. If you feel that your complaint has not been adequately resolved, you have the right to contact your local data protection supervisory authority, which for the UK, is the Information Commissioner's Office.
Marketing communications preferences
You can ask us to stop sending you marketing messages at any time by following the "Unsubscribe" links on any marketing message sent to you, or by submitting a query.
Where you opt out of receiving these marketing messages, this opt-out will not apply to service-related communications (e.g., about orders, account management, or updates to this Privacy Policy).
If you use our Samman Creative App, you may receive push notifications from us if you have opted in to receive them. You can choose to turn these off at any time through your relevant device.
What Personal Data we collect
All the Personal Data we collect, both from you and from third parties about you, is outlined below. "Personal Data" means information about an individual, from which that individual is either directly identified or can be identified. It does not include anonymous data, but does include indirect identifiers or pseudonymous data.
| Category | What this means |
|---|---|
| Identity Data | Your full name, your signature |
| Contact Data | Home address, shipping address, billing address, email address and telephone numbers |
| Financial Data | Bank account and payment card details (payment card details collected directly by our Payment Processor) |
| Social Media Data | Profile picture, email address and first and last name associated with your social media profile |
| Marketing & Communications Data | Your preferences concerning receiving marketing from us and your communication preferences |
| Behavioural Data | Inferred or assumed information relating to your behaviour and interests, based on your online activity |
| Technical Data | IP address, login data, browser type, time zone, location, operating system and platform |
No Special Categories of Personal Data: We do not collect any "Special Categories of Personal Data" about you (race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data). Nor do we collect any information about criminal convictions and offences.
How we use your Personal Data and why
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. Our legal bases for processing are: Contractual Necessity; Legitimate Interests; or Compliance with Law.
To provide the Services: Managing orders, returns, payments, customer support, and account management. Legal basis: Contractual Necessity.
Insights & Improvement: Recording user sessions to identify issues and improve the Site (via Hotjar). Legal basis: Legitimate Interests.
Marketing: Sending you marketing communications about products you might be interested in. Legal basis: Legitimate Interests.
Compliance, fraud prevention and safety: Enforcing terms, protecting rights, deterring fraudulent activity. Legal basis: Compliance with Law / Legitimate Interests.
Security & Troubleshooting: Keeping our Site operational, secure, and tracking technical issues. Legal basis: Legitimate Interests.
What happens when you do not provide necessary Personal Data?
Where you fail to provide Personal Data that we need to process based on Contractual Necessity or for Compliance with Law, we may not be able to perform the contract we have or are trying to enter into with you (for example, we may not be able to open your account, fulfil your order, or process a return).
Personal Data from Third Party Sources
In addition to data collected directly from you, we also collect certain Personal Data from third party sources:
- Social Media sites (Publicly available): Social Media Data
- Analytics Providers: Behavioural Data and Technical Data
- Advertising technology providers: Behavioural Data, Technical Data, and Marketing & Communications Data
How we use cookies & other tracking technologies
Cookies: We use Essential, Functionality, Analytics & Performance, Targeted/Advertising, and Social Media cookies to provide services, remember preferences, analyze traffic, and show relevant ads.
| Type of cookie | Purpose |
|---|---|
| Essential Cookies | Essential to provide services available through our Site. Without these cookies, the services that you have asked for cannot be provided. |
| Functionality Cookies | Allow our Site to remember choices you make, providing a more personal experience and avoiding re-selection of preferences on each visit. |
| Analytics and Performance Cookies | Collect information about traffic to our Site and how users use it, helping us operate more efficiently and improve the Site. We use Google Analytics for this purpose. |
| Targeted and advertising cookies | Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, based on your browsing history. |
| Social Media Cookies | Used when you share information using a social media sharing button or "like" button on our Site, or link your account with a social networking website. |
Disabling cookies: You can typically remove or reject cookies via your browser settings. Visit www.allaboutcookies.org for more information. You can disable targeted advertising cookies at www.youronlinechoices.com.
Other technologies: We may also use Flash cookies, pixel tags (web beacons), and similar technologies to track actions on our Site and measure the success of our marketing campaigns. We currently do not respond to "Do Not Track" signals.
Who we share your Personal Data with
We may share your Personal Data with:
- Boutiques: To fulfil your order
- Payment processors (e.g., Klarna): To process payments
- Delivery management platforms: To prepare shipping labels
- Service Providers: For customer support, marketing, hosting, and analytics
- Advertising & Analytics providers: To show relevant content and measure performance
- Authorities: HM Revenue & Customs, regulators where required by law
- Corporate transaction partners: In connection with a sale or merger of our business
Data transfers: We may transfer your Personal Data outside the European Economic Area. Whenever we do, we ensure appropriate safeguards are in place (e.g., EU Commission adequacy decisions, Standard Contractual Clauses, or Privacy Shield).
How we keep your Personal Data secure
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your Personal Data to employees who have a business need to know, all subject to contractual confidentiality duties.
Our security measures are evidenced by certifications including: Attestation of PCI DSS compliance and Cyber Essentials Scheme accreditation.
How long we store your Personal Data
We only keep your Personal Data for as long as we reasonably need to use it for the purposes set out above, unless a longer retention period is required by law.
For data processed to provide the Samman Creative platform, we keep your Personal Data for as long as you have an open account. When you close your account, we will delete or irreversibly anonymise your Personal Data within thirty (30) days.
Our policy on children
This Site is not intended for children below 16 and we do not knowingly collect data relating to such children.
Third party links
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every site you visit.